Cancellation Policy

Last updated: September 2026

This page explains how to cancel an order or a purchase from Solearo, operated by G.G. Mix Investments Ltd. (Israeli company no. 516193083). It sits alongside our Refund Policy and our 30-Day Comfort Guarantee, and does not limit your rights under consumer law.

Cancelling before your order ships

Email hello@solearo.com with your order number as soon as you can. If the order has not been handed to the carrier we will cancel it and refund the full amount to the original payment method.

Cancelling after delivery

Every order is covered by the 30-Day Comfort Guarantee: contact us within 30 days of delivery and we'll arrange a return and a refund where eligible under the Refund Policy. Return shipping is the customer's responsibility unless the item is faulty, incorrect or damaged on arrival.

Customers in Israel — statutory cancellation

Under the Israeli Consumer Protection Law, 5741-1981, and its distance-selling regulations, you may cancel a purchase within 14 days of receiving the product or of receiving the transaction details document, whichever is later.

  • Notice of cancellation can be given by email to hello@solearo.com, by phone at 1 (800) 917-0818, or by post to Hadasa Shvili Street 5, Mazkeret Batya 7685975, Israel. Please include your name, ID or order number.
  • Where the cancellation is not due to a defect or a mismatch with what was ordered, we may charge a cancellation fee of up to 5% of the transaction price or ILS 100, whichever is lower.
  • The product is returned to us by the customer, and the refund is issued within 14 days of receiving the cancellation notice.
  • If the product is faulty or does not match what was ordered, no cancellation fee applies and we cover the return.
  • A person with a disability, a senior citizen or a new immigrant may cancel within four months of the transaction, provided the transaction included a conversation with us, on the terms set out in the law.

Orders we cancel

We may decline or cancel an order — for example if the item is unavailable, a price was clearly wrong, or the payment could not be verified. If that happens we will tell you and refund any amount charged in full.

Questions

Email hello@solearo.com or call 1 (800) 917-0818. A real person answers within one business day, Monday to Friday.